At Ride Cycle Wear, we’re passionate about providing high-quality cycling gear to enthusiasts worldwide. Our shipping and returns policies are designed to give you the best possible experience with your cycling apparel and accessories.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping:

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after shipping

Free Shipping:

  • Available for orders over $50 USD
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping

Shipping Areas

We ship globally, excluding some Asian countries and remote areas. If you’re unsure whether we ship to your location, please contact us at [email protected] before placing your order.

Returns & Exchanges

Our Return Policy

We want you to be completely satisfied with your cycling gear. If you’re not happy with your purchase for any reason, we offer a straightforward returns and exchanges process.

Key Return Details:

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Original order number required
  • Customers are responsible for return shipping costs unless the return is due to our error

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Footbeds
  • Body Armour
  • Mens Base Layers

How to Return or Exchange an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Ride Cycle Wear Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name:
– Size/Color (if applicable):
– Reason for return/exchange:
– Preferred resolution: [Refund/Exchange for (specify item)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved, please ship your return to:

Ride Cycle Wear Returns
1552 Gibson Street
Montgomery, US 36110

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchanges

For size exchanges:

  • Follow the standard return process
  • Include a note specifying your preferred replacement size
  • We’ll ship the new item once we receive your return

If the replacement item is more expensive, you’ll need to pay the difference. If less expensive, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 3 days of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free return and replacement

International Returns

For customers outside the US:

  • You are responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • We recommend using a trackable shipping service

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected].

Happy cycling from the Ride Cycle Wear team!