At Ride Cycle Wear, we want you to be completely satisfied with your cycling gear purchase. If you’re not happy with your item for any reason, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Original order number required

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Footbeds
  • Body Armour
  • Mens Base Layers

How to Return or Exchange an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ride Cycle Wear Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: – Size/Color (if applicable): – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify item)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved, please ship your return to:

Ride Cycle Wear Returns
1552 Gibson Street
Montgomery, US 36110

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

For size exchanges:

  1. Follow the standard return process
  2. Include a note specifying your preferred replacement size
  3. We’ll ship the new item once we receive your return

If the replacement item is more expensive, you’ll need to pay the difference. If less expensive, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 3 days of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange a free return and replacement

International Returns

For customers outside the US:

  • You are responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • We recommend using a trackable shipping service

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected].