Welcome to Ride Cycle Wear’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our team of cycling enthusiasts is always ready to help at [email protected].

About Our Products

1. What types of cycling products do you offer?
We specialize in high-performance cycling gear including apparel (jerseys, shorts, jackets), protective equipment (helmets, body armor), accessories (bottles, lights, locks), and technical gear (GPS computers, clipless shoes). Our products are designed for serious cyclists who demand quality and performance.
2. Do you offer products for different types of cycling?
Absolutely! Our range covers road cycling, mountain biking, and urban commuting. From lightweight jerseys for road cyclists to full-face helmets for mountain bikers, we’ve got gear tailored for every discipline.
3. How do I choose the right size for cycling apparel?
Our products follow standard cycling sizing which tends to be more fitted than regular clothing. Each product page includes detailed sizing charts with measurements in both inches and centimeters. When in doubt, we recommend sizing up if you prefer a looser fit or are between sizes.

Ordering & Account

1. How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view order history.
2. I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive a link to create a new password. If you don’t see the email, please check your spam folder.
3. Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

1. What shipping options do you offer?
We offer two shipping methods:
– Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
– Free Shipping: 15-25 business days via EMS (for orders over $50)
All orders are processed within 1-2 business days before shipping.
2. Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia and other locations with limited delivery services. If you’re unsure about delivery to your location, email us at [email protected] before ordering.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey right to your doorstep.
4. Are there additional customs fees for international orders?
For international orders, customs duties, taxes, and other import fees are the responsibility of the recipient. These charges vary by country and are not included in your order total.

Payments

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
2. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and don’t store credit card details on our servers.
3. Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card information, or your bank’s fraud protection. Please verify your information and try again, or contact your bank if the issue persists.

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in their original packaging with all tags attached. Some items like helmets and body armor may have additional safety restrictions.
2. How do I initiate a return or exchange?
Please visit our Returns page for detailed instructions. You’ll need your order number and the email address used to place the order. For exchanges, include a note specifying the desired size/color.
3. When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to the original payment method and may take additional time to appear in your account depending on your bank.

Still Have Questions?

Our customer service team is staffed by fellow cyclists who understand your needs. Contact us at [email protected] and we’ll be happy to help you gear up for your next ride!